For Contact Subaru GPS Customer Service Click on Link or Button:

👉https://subaru.com/service

Subaru GPS systems provide reliable navigation assistance and are known for their accuracy and user-friendly design. However, as with any technology, GPS systems can sometimes encounter issues, such as outdated maps, signal issues, or software malfunctions. Fortunately, Subaru’s customer service is available to help drivers address these issues efficiently. This guide covers everything you need to know about contacting Subaru GPS customer service and outlines tips to troubleshoot common problems with Subaru’s GPS system.

Why You Might Need to Contact Subaru GPS Customer Service

Contacting Subaru’s GPS customer service can be beneficial for several reasons:

  1. Map Updates and Navigation Assistance: Get help with updating maps to ensure you’re using the latest routes.
  2. Technical Troubleshooting: Assistance with resolving GPS signal or connectivity issues.
  3. Product Warranty and Subscription Information: Inquiries about warranties, subscriptions, or map update costs.
  4. User Assistance and Product Features: Guidance on using specific features of the Subaru GPS system.

Understanding the different ways to reach Subaru’s customer service team can help you get the support you need efficiently.

How to Contact Subaru GPS Customer Service

Subaru provides several ways to contact its GPS customer service team. Here are the primary methods to get in touch with Subaru for GPS-related issues.

1. Contacting Subaru Customer Service by Phone

Calling Subaru customer service directly is often the quickest way to resolve urgent GPS issues.

  1. Prepare Relevant Information: When calling, have essential information ready, including your Vehicle Identification Number (VIN), model, and details of the GPS issue.
  2. Explain Your Issue Clearly: When connected, describe the problem in detail, including error messages, GPS software version, or recent updates. This will help the representative quickly understand and address your issue.

Subaru’s customer service hours are typically Monday through Friday, 8:30 a.m. to 8:00 p.m. ET, so it’s best to call during those hours for faster assistance.

2. Use Subaru’s Online Customer Support Form

For non-urgent issues, Subaru’s online support form is an efficient way to get help.

  1. Visit Subaru’s Customer Support Page: Go to the official Subaru website at and navigate to the “Customer Support” section.
  2. Fill Out the Contact Form: Enter your contact information, VIN, vehicle details, and a detailed description of your GPS issue.
  3. Submit the Form: Once submitted, a Subaru representative will typically respond via email or phone within a few business days.

This method is ideal if you can wait for a response and prefer written communication for documentation purposes.

3. Email Subaru GPS Customer Service

Emailing customer service is another effective option, especially for complex issues that require detailed descriptions.

  1. Compose a Detailed Email: Draft an email including your vehicle’s VIN, model, GPS details, and a description of the issue. Attach screenshots or photos if they help illustrate the problem.
  2. Send to Subaru’s Official Support Email: The email address can typically be found on Subaru’s website. Ensure that you include all necessary contact information for follow-up.
  3. Wait for a Response: Email responses may take a few days, making this option better suited for non-urgent inquiries.

This method allows you to provide a thorough explanation of your GPS problem and gives Subaru’s support team time to review before responding.

4. Use Subaru’s Starlink System for In-Vehicle Support

Subaru’s Starlink system offers various in-vehicle support features, including GPS troubleshooting assistance.

  1. Access Starlink on Your Subaru Infotainment System: Open the Starlink menu on your vehicle’s touchscreen.
  2. Select the ‘Help’ or ‘Customer Support’ Option: Depending on your model, you may have an option to connect directly with Subaru’s support team or receive step-by-step guidance for GPS issues.
  3. Follow the Instructions on the Screen: Starlink may offer solutions or prompt you to connect to Subaru’s support line.

The Starlink system provides in-car assistance, making it convenient if you need real-time support while on the road.

5. Visit a Local Subaru Dealership for In-Person Assistance

If you prefer in-person assistance or need technical support beyond what customer service can provide over the phone, visiting a Subaru dealership can be a good option.

  1. Find a Dealership Nearby: Use Subaru’s website to locate the nearest authorized dealership.
  2. Schedule a Service Appointment: Contact the dealership to book an appointment, mentioning that you’re experiencing GPS issues.
  3. Get Direct Assistance: At the dealership, a technician can assess and repair your GPS system on-site, or provide detailed instructions if it requires specialized care.

Dealerships often have knowledgeable staff who can handle in-depth diagnostics or repair needs.

Common Subaru GPS Issues and Troubleshooting Tips

While customer service can be helpful, you may be able to resolve some GPS problems on your own. Here are a few tips for troubleshooting common Subaru GPS issues.

1. GPS Signal Issues

If your GPS is struggling to acquire a signal, follow these steps:

  • Ensure a Clear Line of Sight: Avoid testing your GPS inside enclosed spaces like garages. Take your Subaru outdoors to check the signal.
  • Clear the Dashboard Area: Ensure no obstructions are blocking the GPS receiver on your dashboard.
  • Restart the GPS System: Sometimes, a simple restart of the vehicle’s infotainment system can resolve temporary signal issues.

2. Map Update Errors

If you’re having trouble updating maps, try the following:

  • Check Storage Requirements: Make sure your USB drive or SD card has enough free space to store the map files.
  • Re-download the Update: Download a fresh copy of the map update file, as a corrupted file can lead to errors.
  • Verify Compatibility: Some Subaru models require specific map files, so ensure you’re downloading the correct update for your vehicle.

3. System Lag or Freezing

If your GPS system is slow or freezing, these tips might help:

  • Restart the System: A simple system reboot can resolve minor software issues.
  • Clear Data: Access the settings menu and see if there’s an option to clear the GPS cache or reset settings.
  • Update Firmware: Check if there’s a firmware update available for your Subaru model, as software updates often improve performance.

4. Incorrect GPS Positioning

If the GPS shows an incorrect location or miscalculates routes, try the following:

  • Calibrate the GPS: Some systems have a calibration option in the settings menu.
  • Update Maps: An outdated map can cause GPS inaccuracies, so ensure you have the latest map update installed.
  • Perform a System Reset: A factory reset might correct any software glitches that are causing inaccurate positioning.

Frequently Asked Questions (FAQs)

1. How often should I update my Subaru GPS maps?
For optimal navigation, updating maps annually or whenever new updates are available is recommended.

2. Is there a cost for Subaru GPS map updates?
New Subaru models often come with a few years of free map updates. After that, there may be a fee for further updates.

3. Can I update Subaru GPS maps on my own?
Yes, map updates can often be done at home using a USB drive and the update files available on Subaru’s website. However, some prefer to have updates done at a dealership for convenience.

4. Does Subaru’s GPS work without internet?
Yes, Subaru’s GPS functions independently of mobile data, so it will work even in areas without internet connectivity.

Final Thoughts

Subaru GPS customer service is easy to contact and provides multiple options for getting the help you need. Whether you prefer calling, using the online support form, emailing, or visiting a dealership, Subaru’s team is equipped to assist with GPS-related inquiries and troubleshooting. By following this guide, you’ll be well-prepared to reach out for support and keep your GPS functioning smoothly, ensuring you always have reliable navigation while driving your Subaru.